Frequently Asked Questions

Can i customize my order?

Yes! You may let us know your colour & healing properties preferences. For examples, wealth/health, pastel/dark colours. Current lead time for customisation of bracelets is around 7-10 days(excludes Sundays). If you would like to customise your own bespoke bracelet, please whatsapp us at 9235 4079, thank you!

How long will delivery take?

Once courier pickup is arranged, they will usually deliver within the next 1-2 working day/s.

Are the gem stones real/genuine?

Absolutely! At Elemens, we are committed to using only high-grade, authentic natural crystals. We firmly say NO to imitation crystals! Our crystals come exclusively from reputable suppliers with decades of experience in the crystal industry, ensuring you receive nothing but genuine quality. You can trust that you will fully experience the unique benefits each natural crystal provides.

Please remember, however, crystals are intended to complement—not replace—any medications you may be prescribed. They serve as supportive tools, enhancing the desired properties you're seeking.

Are our bracelets cleansed?

Absolutely! Our bracelets undergo cleansing using both the purifying smoke from white sage leaves and the harmonious vibrations of a singing bowl to enhance their beneficial effects.

What payment modes do you accept?

We accept Credit card payments via our website orders.

Alternatively, you may transact via Paynow/Paylah by contacting us directly aton 9235 4079(Whatsapp) or visit us at our Facebook/Instagram.